College of Education *
College of Education *


TECH SUPPORT - Overview

The College of Education uses in-house resources to provide both faculty and staff with on-site desktop support for university owned computers. You can access desktop support through your Departmental Technical Contact (DTC), as listed below. This is free to the departments. Please contact your DTC for details on how to access this service (procedures may vary between departments).


Ron Yerby at computers

For DTC’s:
DTC Ticket Tracker (login required)
Most departments have more than one contact, and are listed with a primary and secondary DTC. For more information, including contact email addresses and phone numbers, please visit the DTC list (http://www.education.umd.edu/ETS/services/techContactsList.html).

Remember that OIT still provides free phone-based and web-based assistance to University employees through their help desk (http://www.helpdesk.umd.edu, or x51500). This is totally separate from our DTC services, and should not be used to request on-site service.

If you have any questions about this service, please feel free to contact the Desk Manager.