A listing of some of the most frequently asked questions in Educational Technology Services. You can search by keyword or select from a category below.
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- Computer Lab
- Equipment Loan
- Learning Technology - General
- Learning Technology - ELMS/Canvas
- Learning Technology - Videoconferencing with Adobe Connect
- Technology Classrooms
- Tech Support
- Web Hosted Services
lab hours, either as an open lab for student use or on a reservation basis for College of Education instruction.
How can I reserve the computer lab?
Who can use the lab?
Can I print in the lab?
ETS supports circulating technology equipment at no charge to College of Education faculty. COE faculty, staff, and (graduate students with approval, only) have the option to reserve equipment with advanced notice.
Who can check out equipment and what is the process?
How can I reserve equipment ahead of time?
Can I extend a reservation beyond the standard length of time?
Do you deliver equipment?
Learning Technology Services (LTS) is dedicated to support the College of Education faculty and staff in their use of technology for teaching, training, and assessment.
Does the College of Education provide technology integration support to faculty?
- Face-to-face faculty training and support
- ELMS training (Canvas)
- Technology Workshops
- Interactive Whiteboard (Smartboard)
Can the Learning Technology Specialist teach my students how to...?
Is there a way for me to create a secure survey for internal and external audiences?
What enterprise systems used in teaching does ETS support, besides Canvas and Adobe Connect?
Learning Technology Services (LTS) provides small group or one-on-one support intended to familiarize instructors with the most effective pedagogical use of course technologies and empower instructors to use best practices to enhance student learning in the College of Education
What is the difference between ELMS and Canvas?
Do I need to download or install special software?
How do I obtain space for an online course?
How can I add a TA, GA, or co-instructor to my course?
What is the difference between a course space and organizational space in ELMS/Canvas?
How can I include online reserved readings into my course?
Print Instructions: http://www.lib.umd.edu/access/canvas_instructions
How can I share online video with my ELMS/Canvas course?
Here is a list of Streaming Video Collection, within the University libraries, link:
You may also add online media reserves through ShareStream to ELMS
What are the advantages and disadvantages of using Canvas gradebook vs. offline?
Disadvantages: Currently, it does not automatically upload into UMEG. You may send them from ELMS to UMEG using the ELMS Management Tool (https://learningonline.umd.edu/elms-mgmt)
See instruction for sending grades from ELMS to UMEG: https://elms.umd.edu/bbcswebdav/orgs/LTWS/Bb_materials/UploadGradestoUMEG.pdf
See Video for demonstration: https://elms.umd.edu/bbcswebdav/orgs/LTWS/faculty/Camtasia_videos/uploading_grades_to_UMEG/uploading_grades_to_UMEG.swf
Here is the instructional manual on how to use Canvas gradebook:
Why am I not able to view my organizational space in the course drop down?
Where can I obtain training for ELMS/Canvas?
Or schedule a one-on-one with Rosalia Webb by contacting her at firstname.lastname@example.org or 301-405-0399.
In addition, you may attend a group workshop through the Division of Information Technology (DIT)
Where can my students obtain training?
Will someone design my course for me?
How can I merge or split sections of my online course?
How can I email or contact my entire student roster?
How long will my course remain available to students? ... to the instructor?
Can I convert a course from another university into Canvas?
Converting VHS tapes to digital media for Online Course Reserves
Activate a Module for Video Streaming on ELMS
Add an item to your module by selecting "external tool" >> "Online Media Reserves"
Complete the ELMS Course Reserves Media Request Form (Online Video)
indicate that you have two personal vhs tapes on the forms and the names of the tapes
Walk over to 0300 Hornbake Library with the VHS tapes.
Depending on the backlog of the library, it may take a few days or a few weeks.
It is ideal to place the requests prior to the beginning of the semester.
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What is Adobe Connect?
Who can use it?
Do I need to download or install special software?
An application is necessary in order to view an Adobe Connect session through your iPad.
Will it work on my mobile device?
- Apple supported devices: iPhone 5, iPhone 4S, iPad with Retina display, iPad 3, iPad 2, iPad mini, and iPod touch (4th & 5th generations)
- Apple supported OS versions summary: iOS 5 and higher
- Android supported devices: HTC EVO 4G, Motorola Atrix, Motorola Xoom, Samsung Galaxy Tab 2 10.1, Samsung Galaxy Tab 2 7.0, Samsung Galaxy Tab 10.1, Samsung Galaxy SII/SIII, Nexus 7 tablet
- Android supported OS versions summary: 2.3.4 and higher
Do I need a webcam or microphone?
For best results using Adobe Connect, please use a USB headset/microphone. This will minimize or eliminate feedback or extraneous background noise. Below are examples from Logitech that are recommended, though many other high quality options are available at reasonable prices.
- Logitech H540 http://www.logitech.com/en-us/product/usb-headset-h540?crid=36
- Logitech H390 http://www.logitech.com/en-us/product/stereo-headset-h390?crid=36
When using Adobe Connect having a webcam is necessary to share video of yourself. Adobe Connect recognizes and utilizes many built-in or USB webcams. Below are examples of what Learning Environments staff members use:
- Logitech C615 http://www.logitech.com/en-us/product/hd-webcam-c615?crid=34
- Logitech C920 http://www.logitech.com/en-us/product/hd-pro-webcam-c920?crid=34
- Logitech BCC950 http://www.logitech.com/en-us/product/conferencecam?crid=1252
- FaceTime HD camera, built-in to various Mac computers
Much like sharing video of yourself with Adobe Connect, to share audio you will need a microphone either built-in or interfaced with your computer. Many webcams and headsets have built-in microphones. Below are examples of microphones that Learning Environments staff members use:
- MXL AC-404 http://www.mxlmics.com/microphones/web-conferencing/AC-404/
- Phoenix Duet Executive http://www.phnxaudio.com/ptv-27.aspx
- Built-in microphones on various Mac computers
***Please note that different microphones should be used in different settings. Microphones listed are conference style microphones. For best results use the best microphone for your situation; conference microphone for 2-15 people participating in a quiet conference room, headset microphone for 1 person participating in a noisy environment, and webcam/built-in microphone for 1-2 persons participating in a very quiet environment.
Where can I obtain training for Adobe Connect?
Where can my students obtain training for Adobe Connect?
Can I save/archive a session?
Can I use it either synchronously or asynchronously?
Can it be used with those outside of UMD (i.e., without a directory ID and password)?
All standard classrooms in the Benjamin building have an integrated PC, independent CD/DVD and VCR playback, ports for external connection (laptops or other AV), and method of projection. Each classrooms (and most offices) also have wireless internet access.
How do I reserve a classroom in Benjamin?
Can someone train me on the equipment or provide troubleshooting assistance?
How can I tell if my classroom issue has been reported or resolved?
Tech Support for COE faculty and staff. If you have any questions about this service, please feel free to contact the Desk Manager.
Who is eligible for ETS desktop tech support?
What services are available?
How do I request service?
When will my ticket be addressed?
Does ETS do consultations/ recommendations?
Can I get non-UMD guests access to the campus network?
Can I get non-UMD guests access to campus services such as the library, email, and similar?
Assists with the creation and maintenance of College and Departmental Web Sites.
What is web services
How can I get my faculty directory page updated?
How do I obtain a Qualtrics online survey account?
Who do I contact about a non-working link ?
Who can attend workshops?
What workshops or brown-bags do you have coming up?
Whatís the difference between a workshop and a brown-bag?
A brown-bag involves sharing of ideas and discussion on a specific topic.
Can I request a topic- or audience-specific workshop?
Click here for a complete list of ETS FAQs.